Torque Toyota awarded for 2016 excellence

Toyota Motor Corporation Australia held its annual Northern Region Dealer of the Year Awards Night on March 18th, 2017 at the Royal International Convention Centre in Brisbane.

Hosted by Toyota’s very own Zoe (Lydia Sarks), the evening was another fantastic event on our annual calendar.

The awards night is a chance to recognise the commitment and contribution of our staff from various areas of the business.

 

The management team would like to thank all of our staff for their contributions to our 2016 year, which was another standout year for our business.

DOTY stage

Some highlights from our evening included the following achievements:

Longevity Award – 15 Years of Service

The Longevity Awards acknowledge those dealers who have reached important milestones in their years of service with Toyota. These Awards celebrate the continuing relationship and reflect Toyota’s gratitude for their long term commitment to service and the franchise.

 

Bronze Brand and Guest Experience Excellence Award

This award recognises those Dealerships who contribute to enhancing the Toyota brand in their market, whilst consistently meeting and exceeding our guests’ expectations. The Brand and Guest Experience Award criteria are designed to reflect a Superior Experience across all Toyota touch points, ensuring we always deliver on the ‘Oh What a Feeling!’ promise.

 

Bronze Toyota Access Excellence Award

This award recognises those Dealerships who achieve outstanding results with Toyota Financial Services Products – Toyota Access.

 

Guest Experience Masters Top 20

The Guest Experience Masters program aims to celebrate the achievements of the 20 top performing Guest Experience Managers nationwide, who have excelled in contributing to an outstanding guest experience in their dealership.

 

 


 

Within each region, there is a Silver award winner for each category, highlighting the efforts of the business that has achieved the highest results within the measured criteria. We are delighted to announce that we have been awarded the…

Silver Business Management Excellence Award

Which recognises and honours a Toyota Dealers’ achievement and high standards of business Management, and their contribution to the ongoing success and growth of their dealerships.

Silver Service Excellence Award

Which is designed to identify and reward the best service dealers in Australia. Dedication to the finer points of dealership management as well as outstanding guest service defines criteria for this award category.


 

Within the Service Excellence Category (Nationally), the Silver Award recipients with the highest points (Subject to National Audit) will be acknowledged as the best Service providers in the Toyota dealer network. There are separate awards for Metro &
Rural dealerships.

We are extremely proud to announce that due to the continued efforts from all of our staff we have been awarded with the

Gold Service Excellence Award (Metro) 2016

This Gold Award is a fantastic achievement and a highlight from our performance in the 2016 year.

We just want to take this opportunity to thank all of our staff again for all of their hard work and continued commitment to make Torque Toyota one of the best Toyota dealerships in Australia.

Award Gold Service Excellence

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